Refund & Return Policy (Digital Products)
Last updated: February 10, 2026
Overview
Lumani Impact (“we”, “us”, “our”) sells digital products only (eBooks and downloadable digital content). No physical items are shipped. All purchases are delivered via instant download immediately after payment confirmation.
Because digital products are delivered instantly and cannot be “returned” in the traditional sense, our refund rules are designed to be transparent, fair, and to prevent fraud while protecting legitimate customers.
Important: Digital Products & “No Return” Nature
By placing an order on Lumani Impact, you acknowledge that:
Your purchase is for a digital product.
Delivery occurs instantly via download link / account access / email delivery (depending on checkout flow).
Once a digital file is delivered or accessed, it cannot be returned, as it can be copied, stored, and used.
Refund Policy (Primary Rule)
All sales are final after delivery/access.
We do not offer refunds for digital products that have been:
Downloaded, accessed, or opened, or
Delivered successfully to the email address provided at checkout, or
Made available via a download link / customer portal after purchase.
This policy helps prevent abuse and protects creators of digital content.
When We May Offer a Refund (Limited Exceptions)
We may, at our sole discretion, provide a refund or replacement in the following cases:
Duplicate purchase
If you accidentally purchase the same product more than once, contact us with proof, and we will refund the duplicate order or offer store credit.
Technical delivery failure (verified)
If you did not receive access due to a technical issue on our side (and we can verify it), we will either:
Fix delivery, or
Provide a refund if delivery cannot be completed within a reasonable time.
Wrong product delivered (verified)
If the file delivered is not the product purchased, we will correct delivery immediately or refund if we cannot correct it.
Unauthorized transaction (verified)
If your payment method was used without your authorization, contact us immediately. We may request supporting information and will assist you in resolving the matter. (Note: initiating a chargeback without contacting us first can slow resolution.)
What Is Not Eligible for a Refund
Refunds will not be granted for:
“Changed my mind” / no longer want it
“I didn’t read the description”
Inability to use the file due to lack of required software or device compatibility (unless the product listing specifically promised compatibility)
Personal dissatisfaction with writing style, preferences, or subjective expectations
Mistyped email address by the customer that prevented delivery (we will still try to help you recover access)
Before You File a Chargeback (Important)
If you have an issue, please contact us first. Most problems are resolved quickly by:
Re-sending the download link
Fixing access
Replacing a corrupted file
Clarifying how to download/open the product
Chargebacks are intended for fraudulent transactions, not for disputes about digital content after delivery. Filing a chargeback instead of contacting support may result in:
Immediate suspension of access pending investigation, and
Delays while payment processors review evidence of delivery/access.
Proof of Delivery & Access
To protect both customers and our business, we maintain transaction records such as:
Order confirmation and timestamp
Digital delivery logs (download/access events where available)
IP address/device/browser metadata (where available)
Customer support communications
These records may be used to respond to payment disputes.
How to Request Help (Fastest Resolution)
Email: contact@lumaniiimpact.site
Include:
Order number
Email used at checkout
Product name
A brief description of the issue
Screenshots (if relevant)
Typical response time: 1–2 business days.
Chargeback/Dispute Resolution
If a dispute is opened with your bank/payment provider, we will provide:
Proof of purchase and delivery
Our refund policy acceptance at checkout
Communications and resolution attempts (if any)
We encourage customers to contact us first to avoid delays and ensure quick support.
